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New Member
Posts: 1
Registered: ‎04-04-2013
My Device: Z10
My Carrier: Vodafone

Facebook application launch error:

Sorry. An unexpected error occurred . Please try again later. Tap to retry.

Tried phone restart, Facebook un installation and reinstall...complete Facebook application removed and download fresh from app store...same problem..
Can anyone suggest what next can be done?
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Facebook application launch error:

Hello saifuddinkhan,

Welcome to the BlackBerry Support Community.


Thank you for your question regarding the issue you are experiencing with launch the Facebook for BlackBerry application on your BlackBerry Z10 smartphone.


Does the same issue occur when connected to Wi-Fi or the mobile network? Have you tried removing and re-adding your Facebook account as a test?


If not, try these steps and let us know if this helps.



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New Contributor
Posts: 8
Registered: ‎09-02-2011
My Device: Z10
My Carrier: T-Mobile

Re: Facebook application launch error:

I have the same issue. I upgraded to 10.1 today and have had the Facebook issue since then. I have also deleted and reinstalled however the issue persists.
New Contributor
Posts: 3
Registered: ‎10-25-2013
My Device: BlackBerry Q10, Curve 8520
My Carrier: Megafon

Re: Facebook application launch error:

I have the same error after Q10 was updated to 10.2

When I launch the FB app it says "Sorry, unexpected error occured" while I can read notifications, reply to the comments and see my own page. Only News Feed returns error.