Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Downloaded Applications


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
Contributor
Posts: 26
Registered: ‎02-02-2013
My Device: Z10
My Carrier: Bouygues Telecom

Facebook connection issue

Hello, 

I have a problem with the Facebook application. Since yesterday, my application has not been able to refresh my news. I have the following message on my screen : "There was a problem connecting to Facebook. Please check your connection and try again. " My connection is working because I use the WIFI and the 3G, I can use the Internet. 

Also, I don't always receive the notifications from the Hub when one of my events is updated.

Who can help me?
Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Facebook connection issue

Hello,

I am confused...what device are you using? You have, in your forum profile, a "Bold 9700" listed. But, in your post, you mention "the Hub", which is a BB10 feature. So, please clarify your exact device.

Thanks!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Contributor
Posts: 26
Registered: ‎02-02-2013
My Device: Z10
My Carrier: Bouygues Telecom

Re: Facebook connection issue

I have the Z10. You are right!
Super Contributor
Posts: 482
Registered: ‎12-02-2009
My Device: Priv, Passport, iPhone 7 Plus
My Carrier: Rogers

Re: Facebook connection issue

Re the "connecting to Facebook" problem:

 

There have been a few threads on this already. Take a read through this one, for instance.

http://supportforums.blackberry.com/t5/Downloaded-Applications-for/Facebook-connection-error/m-p/227...

 

Essentially it will "fix itself".  I've had the same thing happen twice and it corrected with no action on my part.  It seems to be an interruption more than anything. For temporary use, try touch.facebook.com.  It works well in the browser.

Contributor
Posts: 39
Registered: ‎09-12-2010
My Device: 9800 torch and playbook also 9700 bold
My Carrier: telus

Re: Facebook connection issue

I have had the same issues. Down 2 days up a day. Down again. I will wait for an app update. And use touch.facebook.com