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Posts: 26
Registered: ‎02-02-2013
My Device: Z10
My Carrier: Bouygues Telecom

Facebook connection issue


I have a problem with the Facebook application. Since yesterday, my application has not been able to refresh my news. I have the following message on my screen : "There was a problem connecting to Facebook. Please check your connection and try again. " My connection is working because I use the WIFI and the 3G, I can use the Internet. 

Also, I don't always receive the notifications from the Hub when one of my events is updated.

Who can help me?
Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Facebook connection issue


I am confused...what device are you using? You have, in your forum profile, a "Bold 9700" listed. But, in your post, you mention "the Hub", which is a BB10 feature. So, please clarify your exact device.


Occam's Razor nearly always applies when troubleshooting technology issues!

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Posts: 26
Registered: ‎02-02-2013
My Device: Z10
My Carrier: Bouygues Telecom

Re: Facebook connection issue

I have the Z10. You are right!
Super Contributor
Posts: 482
Registered: ‎12-02-2009
My Device: Priv, Passport, iPhone 7 Plus
My Carrier: Rogers

Re: Facebook connection issue

Re the "connecting to Facebook" problem:


There have been a few threads on this already. Take a read through this one, for instance.



Essentially it will "fix itself".  I've had the same thing happen twice and it corrected with no action on my part.  It seems to be an interruption more than anything. For temporary use, try touch.facebook.com.  It works well in the browser.

Posts: 39
Registered: ‎09-12-2010
My Device: 9800 torch and playbook also 9700 bold
My Carrier: telus

Re: Facebook connection issue

I have had the same issues. Down 2 days up a day. Down again. I will wait for an app update. And use touch.facebook.com