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Posts: 3
Registered: ‎06-03-2013
My Device: Curve 9360
My Carrier: H3G
Accepted Solution

Forgot Blackberry ID Password and answer of security question

[ Edited ]
Hi, i have a Curve 9360 and i forgot the password of my Blackberry ID. Not enough, i forgot also the answer to my security question. Is there any way to reset my password without answering to the security question?
Posts: 94,679
Likes: 24,430
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Forgot Blackberry ID Password and answer of security question

 

You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.

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New Contributor
Posts: 3
Registered: ‎06-03-2013
My Device: Curve 9360
My Carrier: H3G

Re: Forgot Blackberry ID Password and answer of security question

Hi Jsanders, Thank you for your answer. I used the link in the original email to delet e my old account and create a new one, using the same email adress. But when i try to login, i get the following error "Enter the username associated with the smartphone"
Posts: 94,679
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Forgot Blackberry ID Password and answer of security question


royalkarin wrote:
But when i try to login, i get the following error "Enter the username associated with the smartphone"

You will need to Security Wipe the device first.

 

How to change the BlackBerry smartphone associated with a BlackBerry Internet Service account

 

I know you're using the same email address, but it is in fact a new BlackBerryID.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 3
Registered: ‎06-03-2013
My Device: Curve 9360
My Carrier: H3G

Re: Forgot Blackberry ID Password and answer of security question

I did the security wipe, and all works fine now.
Thank you very much, you saved me.
Posts: 94,679
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Forgot Blackberry ID Password and answer of security question

Hey, you are very welcome, good luck.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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New Member
Posts: 1
Registered: ‎06-06-2013
My Device: bb 9300 curve
My Carrier: o2

Re: Forgot Blackberry ID Password and answer of security question

Someone has hacked my accoint on app world n changed my password. Police r going to be involved cos this is identity fraud but how do change password
Posts: 94,679
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Forgot Blackberry ID Password and answer of security question

You definitely should.

Change your password at www.bbid.com
>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎06-11-2013
My Device: Curve 9360 REM710W
My Carrier: vodacom

Re: Forgot Blackberry ID Password and answer of security question

done the same how do i solve it>
Posts: 94,679
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Forgot Blackberry ID Password and answer of security question


LCREAD3008 wrote:
done the same how do i solve it>

Scroll up IN this thread and read the posts which have resolved it for others.

Message 4

 

Or, please tell us what you've done... there are several different instances posted in this thread.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code