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Posts: 6
Registered: ‎03-16-2014
My Device: Z10
My Carrier: +201000042625

Re: Forgot Blackberry ID Password and answer of security question

i did not recieve any intial mail for BB ID

Posts: 95,198
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Forgot Blackberry ID Password and answer of security question

Then yours likely never got set up, or it was sent to a spam or junk folder.


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Posts: 1
Registered: ‎03-27-2014
My Device: 9720
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Re: Forgot Blackberry ID Password and answer of security question

I've forgotton password and answer to question is there more then 1 question
Thanks
Posts: 95,198
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Forgot Blackberry ID Password and answer of security question


lizzie94 wrote:
I've forgotton password and answer to question is there more then 1 question
Thanks

No, just the one security question.



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Contributor
Posts: 12
Registered: ‎05-18-2014
My Device: BB Smart Phone-Q10
My Carrier: Virgin Mobile

Re: Forgot Blackberry ID Password and answer of security question

Hi there, BB Q10

 

Forgot BB ID Password and Security Question Answer.

 

I have created a new password via  PC Email. This does not work when I enter the new data into the phone. The phone message indicates that I must put the original question, to reset the password. I tried doing it on the phone with the new ID,  but it keeps on letting me know that I have to utilize the old info when  I first set up the phone.

 

I am on my last attempt.

 

The ''Forgot Password, is not functioning properly. By clicking on it, it takes you to a window that says 'The value you have entered is invalid. Please try again'.

 

The phone is a month old, and  paid a fortune for it. I do not want to loose all my important apps and software.

 

Please assist,

 

Regards,

 

skiline.

Posts: 95,198
Likes: 24,505
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Forgot Blackberry ID Password and answer of security question


skiline wrote:

The phone is a month old, and  paid a fortune for it. I do not want to loose all my important apps and software.


So, do you have backup?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Contributor
Posts: 12
Registered: ‎05-18-2014
My Device: BB Smart Phone-Q10
My Carrier: Virgin Mobile

Re: Forgot Blackberry ID Password and answer of security question

No, I do not, and am not certain how to go about it.

 

The Q10 is mapped to Z: Drive. Do I copy and paste to another part of explorer?

 

Posts: 95,198
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Forgot Blackberry ID Password and answer of security question

No.

 

BlackBerry Link

For information on backing up through BlackBerry Link for Windows and Mac please read KB33526.

BlackBerry Link can be downloaded from the following link: www.blackberry.com/blackberrylink.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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Contributor
Posts: 12
Registered: ‎05-18-2014
My Device: BB Smart Phone-Q10
My Carrier: Virgin Mobile

Re: Forgot Blackberry ID Password and answer of security question

Ok, I have downloaded the BB LINK and installed it on my PC. the Program is asking for my BBID; which I cant give.

 

My Q10 will not connect. It says that there ia driver error. The program searched under window update with no success. I have in the meantime try to search for a driver download for the BBQ10, with no luck so far.

 

I have restarted and tuned the PC and restarted the Q10. Still no luck. Now the Q10 does not even show under mapped drive. The only indication that says it is connected is the Phone its self when the USB Cable is connected.

 

So what now?

 

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Forgot Blackberry ID Password and answer of security question


skiline wrote:

Ok, I have downloaded the BB LINK and installed it on my PC. the Program is asking for my BBID; which I cant give

 


Why can you not?

 

For the PC connection make sure you turn OFF  any antivirus or firewall software or make an exception for Link.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
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