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Downloaded Applications

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New Contributor
Posts: 2
Registered: ‎05-02-2013
My Device: Z10
My Carrier: T mobile

HI

I have paid for two albums now and not been able to download them, what can I do? The albums are Ymcmb by busta rhymes £8 and Notorious BIG £4. My account has been deducted already, it happened with my other phones too

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Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: HI

Hello dtruei, 

 

Welcome to the forums. 

 

In this case you will have two options. First you can contact your mobile network provider and ask that your issue be escalated to BlackBerry for investigation or you can fill out the form on the below page. 

 

https://www.blackberry.com/technicalsupport/index.do?ft=generic

 

Hope this helps. 

-SR

 

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