09-03-2013 10:56 AM
I purchased and started to download an Astroboy TV Episode onto my Z10 (I have the latest OS verison). However, after 1MB of the episode was downloaded, a message appeared which said something like "Video has expired" and then the download aborted. The episode still appears in the Active Downloads section of BB World. I have downloaded other TV episodes with no issues. Being the curious type, I purchased a second Astroboy episode and got the same result. How can I get this resolved?
09-03-2013 01:26 PM
Hi and Welcome to the Community!
I suggest that you clear the AppWorld application cache.
Hopefully it'll work for you! Good luck and let us know!
09-03-2013 09:09 PM
09-04-2013 10:28 AM - edited 09-04-2013 11:32 AM
Interesting...and quite unfortunate for your situation. Hence, I think all I can recommend is that you seek refund now and then decide how you wish to proceed. You can seek refund via:
09-04-2013 11:24 AM
09-04-2013 11:32 AM
11-23-2013 11:13 AM - edited 11-23-2013 01:44 PM
I definitely would like this problem solved as well. I just bought Iron Man 3 at a great sale but can't download. Tried the refresh and it didn't help. I've submitted the request for a refund but I'd much the movie at that price (and a few more that are also on sale right now).
Update: bought it from the Video Store on PlayBook instead, which gives a similar error "Unable to connect to license servers." Tried to delete from the queue and redownload, as recommended by their Help page, but it says I've reached my download limit so won't let me.
In other words, I think it is best to just give up on buying things from BlackBerry.
11-25-2013 04:23 PM