02-27-2013 01:45 PM
I made a purchase on blackberry world that did'nt download i filled the form on the website but no reply yet , whats going on with blackberry . Now i dont want to make any more purchases for fear of the same thing happening again . its way past 48hrs and still no reply and all i can do is fill out another form, so much for support eh
02-27-2013 01:57 PM
Hi and Welcome to the Community!
I have no idea what form you are trying to fill out...I do know that one exists "out there", but is no longer the proper channel to make a request for refund. I do wish they would remove it, but they have not.
From my understanding, the proper channel to make refund request is via your mobile service provider. They would escalate the request up to BlackBerry for processing, but they (your carrier) are responsible for taking your request and processing that escalation. To my understanding, no other channels will work for this request.
You of course can challenge the purchase via your payment method.
If you still want the app, then I suggest that you clear the AppWorld application cache:
1. Open App World
2. Go to My World
3. Follow one (and only one!) of these steps:
3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
3c. For newer (e,g., OS6 and 7) BB's, see this KB:
4. AppWorld should close.
5. If your BB locks after issuing the cache clear, perform a battery pull reboot
6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes), and see if the app is now in your "uninstalled" list.
If step (4) does not happen as listed, then the clear cache did not work.
Hopefully it'll work for you! Good luck and let us know!