Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Downloaded Applications

New Member
Posts: 1
Registered: ‎02-27-2013
My Device: z10
My Carrier: fido

Made a purchase that did not download but got charged

I made a purchase on blackberry world that did'nt download i filled the form on the website but no reply yet , whats going on with blackberry . Now i dont want to make any more purchases for fear of the same thing happening again . its way past 48hrs and still no reply and all i can do is fill out another form, so much for support eh

Hall of Famer III
Posts: 57,825
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG853), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Made a purchase that did not download but got charged

Hi and Welcome to the Community!


I have no idea what form you are trying to fill out...I do know that one exists "out there", but is no longer the proper channel to make a request for refund. I do wish they would remove it, but they have not.


From my understanding, the proper channel to make refund request is via your mobile service provider. They would escalate the request up to BlackBerry for processing, but they (your carrier) are responsible for taking your request and processing that escalation. To my understanding, no other channels will work for this request.


You of course can challenge the purchase via your payment method.


If you still want the app, then I suggest that you clear the AppWorld application cache:

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:

3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

    • KB24714 How to clear the BlackBerry App World cache

4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes), and see if the app is now in your "uninstalled" list.

If step (4) does not happen as listed, then the clear cache did not work.

Hopefully it'll work for you! Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................