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Downloaded Applications


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New Contributor
Posts: 2
Registered: ‎04-06-2013
My Device: Z10
My Carrier: Bell

Network error

I am trying to get an app from BlackBerry World, when I press download it says 'download starting', then I get 'A network error has occurred while processing your request.  Please ensure you have sufficient network coverage and try again.'

I have tried downloading over wi-fi and  over my mobile network and I get the same error message.  My husband is a developer for BlackBerry and he hasn't been able to help me fix the problem.  Has anyone else encountered this problem??

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Network error

Hi and Welcome to the Community!

I suggest that you clear the AppWorld application cache:

  • KB33818Downloaded applications in BlackBerry World are stuck in an Installing state and cannot be cancelled or removed from the download list

You also might try rebooting your Z10.

 

Hopefully it'll work for you! Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎04-06-2013
My Device: Z10
My Carrier: Bell

Re: Network error

Thanks. I tried everything you suggested but I'm still getting the same error. Free apps download fine, this is the first paid app I've tried to download.
New Contributor
Posts: 2
Registered: ‎04-12-2013
My Device: Z10
My Carrier: Bell

Re: Network error

I have the same problem which started yesterday while trying to download apps to my Z10. I tried the suugested fixes which didn't work.  I am also with Bell!

New Contributor
Posts: 4
Registered: ‎09-30-2015
My Device: blacberry z10
My Carrier: tmobile

Re: Network error

Hi. Was there ever any fix for this?