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Downloaded Applications

Super Contributor
Posts: 295
Registered: ‎04-30-2011
My Device: Z10
My Carrier: 3 UK

No Receipt of App Sale

Dear BlackBerry Support Community 


I am sure that I had spoken of this problem via another post earlier this year.


I have just tried to apply for a refund the an application I purchased today, but I am being asked for an receipt number.


Since I upgraded my phone in March this year, I have never received any emails telling me that my purchase has been completed and confirmed.


The only time I get to know of my purchase is when I receive my bank statement.


When I had my BlackBerry Torch 9800, I always received an email to confirm my purchase.


Is there anyone who can direct me to have this corrected.


I will be looking forward to your replies.


Yours sincerely 

JT Valerie