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Contributor
Posts: 10
Registered: ‎09-02-2013
My Device: z10
My Carrier: vodafone

No response from Blackberry ID

Blackberry world is not getting opened on my z10,showing the error that blackberry ID does not responding.

Contributor
Posts: 10
Registered: ‎09-02-2013
My Device: z10
My Carrier: vodafone

Re: No response from Blackberry ID

Even the bbm is not working.

Hall of Famer III
Posts: 58,484
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: No response from Blackberry ID

Hi and Welcome to the Community!

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive

2) Reboot

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

 

One thing to check carefully is if your mobile plan includes BIS -- there are reports from some that having BIS enabled on a BB10 data account can actually prevent the functionality of the BB10 data via the mobile network (and, since BIS is not used by BB10 anyway, having it is redundant and also more costly in some regions).

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Developer
Posts: 105
Registered: ‎08-24-2013
My Device: BlackBerry Z10 | BlackBerry Dev Alpha B | BlackBerry PlayBook 32GB | BlackBerry Z10 Limited Edition
My Carrier: Not Provided

Re: No response from Blackberry ID

have you tried viewing the blackberry id details in the settings? review that and see if it gives the same error message there also.
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