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New Member
Posts: 1
Registered: ‎11-13-2013
My Device: Curve 9220
My Carrier: DU
Accepted Solution

Password Keeper

I forgot the password of the password keeper so can anyone help me to retrive it?

Posts: 94,686
Likes: 24,431
Solutions: 6,358
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Password Keeper

Sorry, no one here knows your PK password. Only you know it, and there is no retrieval process.

Enter the wrong password in PK ten times, and it will wipe your only Password Keeper of all data within it.



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New Member
Posts: 1
Registered: ‎12-08-2013
My Device: Z10
My Carrier: O2

Re: Password Keeper

Is the password to unlock the device the same as the password for BBID? Only, I have reset the ID password so I can access my account online and I am still locked out of my device. I forgot my ID password.  If they are different is there any way of retrieving the device lock password??

Posts: 94,686
Likes: 24,431
Solutions: 6,358
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Password Keeper


GStevo wrote:

Is the password to unlock the device the same as the password for BBID?


Not necessarily... if you set both as the same password, then yes. But they don't have to be.

GStevo wrote:

 Only, I have reset the ID password so I can access my account online and I am still locked out of my device. I forgot my ID password.  If they are different is there any way of retrieving the device lock password??


Resetting your BBID password will NOT reset your unlocking security password.
For the security password, there is NO backdoor or reset. You either know it or you don't


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code