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New Contributor
Posts: 2
Registered: ‎04-10-2013
My Device: Blackberry Z10
My Carrier: Blackberry Z10

Payment error.... Please help

[ Edited ]

I have a blackberry Z10, I bought an app when I click on Purchase it gave me an error (error 10000)


The bank sent me a message saying that they deducted money from my credit card but I didn't get the app 


can I know what's the problem and how can I solve it ?  Can I get my money back? 


please help 


Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Payment error.... Please help

If you send an email to the developer stating the problem, more often than not you'll receive an email link from which you can download the app again for free.


If that doesn't happen, refunds for apps in BlackBerry World are handled by your carrier, so call whoever provides you with your monthly cellular service.



I hope that helps you. Smiley Happy

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

New Contributor
Posts: 2
Registered: ‎04-10-2013
My Device: Blackberry Z10
My Carrier: Blackberry Z10

Re: Payment error.... Please help

How can you send an email to the developer who made the app ?


sorry i am new to this 

New Member
Posts: 1
Registered: ‎04-17-2013
My Device: z10
My Carrier: du

Re: Payment error.... Please help

It's happened with me today only and I purchased it two times according to the developer he told me to repurchase and he'll refund the balance to me but until now I can't and I receive two sms from bank that it deducted already the two transaction but no emails no any prove only the bank and when I go to commerce refund from blackberry they need the order number but I don't have it because I didn't receive any emails... in this case what I should do......... ??