05-21-2013 05:12 AM
I recently got a Blackberry Z10 and I am having trouble configuring BBM.
In particular, the configuration hangs on the passage "Transfer of Information BBM" and never completes the configuration. I previously had a Blackberry 9900 and BBM worked very well.
Is there a solution to this problem?
Can i start from scratch configuring BBM without taking into account the old device?
05-21-2013 07:22 AM
You should use the same BBID on the new device if you want to transfer those BBM contacts and Groups.
Did you enter your BBID upon the initial setup of your Z10?
Can you try setting up your BBM while connected to WiFi?
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code