Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Downloaded Applications

New Member
Posts: 1
Registered: ‎05-21-2013
My Device: Q10
My Carrier: Telecom Italia Mobile

Problem configuring BBM

I recently got a Blackberry Z10 and I am having trouble configuring BBM.

In particular, the configuration hangs on the passage "Transfer of Information BBM" and never completes the configuration. I previously had a Blackberry 9900 and BBM worked very well.

Is there a solution to this problem?

Can i start from scratch configuring BBM without taking into account the old device?



Posts: 96,064
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problem configuring BBM

You should use the same BBID on the new device if you want to transfer those BBM contacts and Groups.


Did you enter your BBID upon the initial setup of your Z10?


Can you try setting up your BBM while connected to WiFi?

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code