10-22-2013 03:27 PM
I purchased two albulms recently and payment went through however everytime i try to download they intantly change from downling to download errorin my active downloads window...
How can I get this music?
10-28-2013 12:58 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
What is the exact error you're receiving? Also are you able to see the purchase made by going logging into BlackBerry World by going to www.blackberry.com/appworld
I look forward to your reply.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Accept as Solution for posts that have solved your issue(s)!
11-13-2013 12:58 PM
I'm running into a similar issue. I purchased the Andy C Nightlife 6 compilation album on BlackBerry World last night (purchase confirmed in My World at blackberry.com/appworld) and a few songs downloaded successfully, but when trying to download the rest I get the following error: "Downloading music from 7 digital failed. Getting music for user [awmusicuserXXXXXXX] country[CA] releaseId trackId transactionId[XXXXXXXX] failed. Error code ".
I'm located in Canada, using a Z10 STL100-3. Any help/guidance would be greatly appreciated.
11-13-2013 03:44 PM
I am getting the same error. I have emailed support and no response so far. I have included screenshots with the email.
How can we fix this. I want to get my music or my money back.
01-02-2014 04:34 PM
Just having the same problem. Bought two albums today, able to download several songs from first one and then all of the rest of the tracks show "download error" and cannot be played. I received the BB World email receipts before trying to download so know the purchases were approved.
Quite depressing to see others having the same problem with no apparent resolution months later. Widh I had looked for problems before buying. Quess it is another case of not using this service but going through ITunes or other services for my music.
02-01-2014 08:16 PM
I figured it out! in the Settings menu, under General turn OFF "Save to Memory Card". I did that and the songs are downloading as i type this Hope this helps everyone else who was having this problem
02-28-2014 01:12 PM