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New Contributor
Posts: 6
Registered: ‎02-28-2014
My Device: Q10
My Carrier: Verizon

Re: Purchased Music Download error

I found how to get to the settings and turn the memory card on and off but it doesn't help it is not a phone issue it is a blackberry 10 issue with 7digital I have seen these posts for all of the new models using blackberry 10 software
New Member
Posts: 1
Registered: ‎02-28-2014
My Device: Q10
My Carrier: Telus

Re: Purchased Music Download error

Wow this is crazy.  Why do they even have the support forum - I guess so that blackberry can stay out of it and hope that its customers can fumble through issues together.  Shocking.  

 

Anyway - I'm having same problem, turned off save to memory card under general settings and it didn't help.  For the first song I tried to download, I received a weird error message - something different than this 7 digital error message.  After a few tries it worked.  Now this error message and it's been many tries.  

New Contributor
Posts: 6
Registered: ‎02-28-2014
My Device: Q10
My Carrier: Verizon

Re: Purchased Music Download error

I was able to download one new song today but then same exact error on 2 more right after that one, makes no freaking sense and yet I have paid for things I can't even use or listen to. Rim better get it together as well as digital7 who is making a boat load of $$$ of us or I will be taking my loyalty to another manufactuer!
New Contributor
Posts: 9
Registered: ‎08-27-2011
My Device: torch 9800
My Carrier: bell

Re: Purchased Music Download error

There is no fix. After 30 minutes on the phone Blackberry support sent me here for a refund

 

https://consumersupport.webapps.blackberry.com/blackberrycommerce/refund

 

You know they have poor support when they have a refund tab online!!