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Downloaded Applications

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New Member
Posts: 1
Registered: ‎03-03-2013
My Device: Z10
My Carrier: Fido - Canada

Purchased apps that will not download

I have a Z10 and purchased a few apps from the BlackBerry World App store.  For most apps purchased, as soon a an application is purchased, the button (upper-right corner) which displays the price changes to "Download" so that I can download the app (using my Wi-Fi home connection).

 

However, there are two applications that will not download at all.  When I push the "$4.99" button, I get a message that the application has already been purchased.  The button does not change into "Download".  I received the email with the confirmation of my purchase, yet I cannot download it.

 

I read that it is possible to clear the App World cache but there are no instructions for the z10.  Can anyone help?