08-01-2013 05:12 AM - edited 08-01-2013 04:39 PM
08-09-2013 07:16 AM
Welcome to the BlackBerry Support Community Forums.
The next steps I would take in order to help resolve the issue you are having are to reload the BlackBerry Q10 smartphone device software. I know you said the device has been security wiped however doing a device reload/update is somewhat different. Once the reload is complete I would attempt to create a Word Document before restoring your data.
*Note before reloading the BlackBerry Q10 smartphone software please backup the data stored on the BlackBerry Q10 smartphone using BlackBerry Link.
BlackBerry Link can be downloaded and installed from the below site:
To backup the BlackBerry Q10 smartphone Software please follow the below steps:
1.On your computer, open BlackBerry Link.
2.Connect your device to your computer using a USB cable.
3.At the bottom of the screen, click your device.
4.Click the Settings icon. In the Settings view, in the left pane, click Back Up Now.
Note: You can select data to include in your backup files by selecting specific data in the Settings view.
Alternatively, the following steps can also be performed:
1.To back up your device data, you can also click beside your device at the bottom of your screen. Click Back Up.
To reload the BlackBerry Q10 smartphone software please follow the below steps:
1.Open BlackBerry Link.
2.Connect the smartphone using the micro USB cable.
3.At the bottom of the BlackBerry Link window, click the Computer tab.
5.Under Reload Device Software, select Reload.
6.Follow the on-screen instructions.
Once the BlackBerry Q10 smartphone smartphone has been reloaded please attempt to test to see if the issue can be reproduced.
I look forward to your reply
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