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Contributor
Posts: 20
Registered: ‎04-25-2011
My Device: Passport
My Carrier: Bell

Song fragment

I purchased a song ("Harlem" by New Politics), and for some reason only got the first 23 seconds.  I've tried deleting and re-downloading, but still only get a 1.1MB file that plays for 23 seconds.

 

I've attempted to re-buy the song through the BB World website, but that didn't resolve it.

 

Any ideas on what I can do?  I'm not sure if something's corrupted on my Z10 or if it's a bad file on 7digital.

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Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Song fragment

Hey Thunderbuck,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Have you noticed this on any other songs in BlackBerry World?

 

I would also create a ticket explaining the issue here saying that you paid for the song and only got 23 seconds worth: https://www.blackberry.com/technicalsupport/index.do?ft=generic

 

Let me know if you have any more questions.

 

Cheers. 


-ViciousFerret


 


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