Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Downloaded Applications

Posts: 20
Registered: ‎04-25-2011
My Device: Passport
My Carrier: Bell

Song fragment

I purchased a song ("Harlem" by New Politics), and for some reason only got the first 23 seconds.  I've tried deleting and re-downloading, but still only get a 1.1MB file that plays for 23 seconds.


I've attempted to re-buy the song through the BB World website, but that didn't resolve it.


Any ideas on what I can do?  I'm not sure if something's corrupted on my Z10 or if it's a bad file on 7digital.

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Song fragment

Hey Thunderbuck,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Have you noticed this on any other songs in BlackBerry World?


I would also create a ticket explaining the issue here saying that you paid for the song and only got 23 seconds worth: https://www.blackberry.com/technicalsupport/index.do?ft=generic


Let me know if you have any more questions.





Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!