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New Contributor
Posts: 4
Registered: ‎07-15-2013
My Device: BlackBerry z10 - STL100- 1
My Carrier: Vodafone

Unable to purchase Neutron Music Player for my BlackBerry z1

Hello, 

I have been using the BlackBerry z10 phones since 3 months and I have purchased a number of apps from the BlackBerry App World without any problem. I wanted a good music player and I found Neutron Music Player to be the kind of app that i was looking for. The reviews are also good. However, while trying to purchase it from the app world, the money was charged on my credit card but I didn't get the app on my phone as it showed an error. I got charged 3 times for the same. 

I would really like to use Neutron Music Player but it seems I am not able to purchase it. Please help me with the same and refund the surplus charged on my card.

I have already sent an email to neutronmp customer support and am awaiting their response. I thought of mentioning the same here as well to know if anyone else had the same issue.
New Contributor
Posts: 4
Registered: ‎07-15-2013
My Device: BlackBerry z10 - STL100- 1
My Carrier: Vodafone

Re: Unable to purchase Neutron Music Player for my BlackBerry z1

Hello,

I got a reply from Dmitry - Neutronmp Developer.

Hi Nagesh,

Unfortunately you met bug from the side of BlackBerry World app. As
developer of 3-rd party app I can't help with problem resolution as do
not have interface for that and also developers are not able to issue
refunds.

You need to forward your problem description to customer support of BB
World. Also I advise you to try resetting cache of BB World app and
restart device, may be Neutron will appear as purchased then:

http://neutronmp.com/forum/viewtopic.php?f=3&t=621
http://www.berryreview.com/2013/03/15/how-to-clear-blackberry-world-cache-on-blackberry-10/

Best regards,
Dmitry.
New Contributor
Posts: 4
Registered: ‎07-15-2013
My Device: BlackBerry z10 - STL100- 1
My Carrier: Vodafone

Re: Unable to purchase Neutron Music Player for my BlackBerry z1

I tried resetting the cache as mentioned in the URL link (although it didn't look convincing) and restarted my phone. But, it didn't fix it. I still don't have Neutron Music Player in my phone Smiley Sad
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New Contributor
Posts: 4
Registered: ‎07-15-2013
My Device: BlackBerry z10 - STL100- 1
My Carrier: Vodafone

Re: Unable to purchase Neutron Music Player for my BlackBerry z1

Is there anyone monitoring the posts?