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Posts: 23
Registered: ‎10-30-2009
My Device: Not Specified

Upgrade and name change for a purchased app

I purchased a game on my Torch 9810, then upgraded to a Z10.  The game appeared in my available list and I installed it on the Z10.  A couple of days later it showed uup in the Upgrades list, ut also with a name change.  When I tap the old name in the Upgrade list, it takes me to the details page for the new name, tapping upgrade in either of these places results in a message "A network error has occured while processing your request.  Please ensure you have sufficient network coverage and try again"  I get this even when I have a 5 bar wireless signal and/or a full wifi signal, so I don't think it is actually the signal.


I contacted the developer to see if somehow I was required to buy the upgrade, and they told me that all updates are free once the game is purchased the first time.


Any thoughts? 

Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Upgrade and name change for a purchased app

Hello bhgreene,


To better assist you with this, is this happening with all downloads or only with this one application/game? If it is only happening with the one application/game we would suggest to reach out to the application vendor again for further support.


Thank you.



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