02-20-2014 04:28 PM
Earlier I had downloaded Season 4 episode 9 (the first episode of the second half) and watched it without issue. The following week I tried to download episode 10 but ran into Duplicate Transaction issues and eventually submitted refund application online on Feb 18 since I was charged for it. 2 days later both episode 9 and 10 are missing from BB World. If there are un resolvable issues with downloading the second half episodes will I get a refund for episode 10 which I was not able to watch? If this is resolvable is there any timeline available?
02-21-2014 04:26 PM
Ok, so today I see that the second half is back on BlackBerry world (Episode 9 and 10) but every time I try to download episode 10 I get the Duplicate Transaction message.
How do I get the file to download (I have already cleared the cache and tried changing storage from memory card to device and back)?
02-23-2014 08:10 PM
I tried another device to see if I could download to it but no luck, I still repeatedly get the Duplicate Transaction notice. As mentioned previously I have cleared the cache and changed storage location.
Is there anything that can be done? Does anyone have any ideas?
02-23-2014 08:20 PM - edited 02-23-2014 08:21 PM
I re-submitted the refund application just in case the first one was missed, it has been over 48 hours since it was submitted.