09-20-2013 07:09 PM
I got a used blackberry z10, when i open blackberry world and click 'download' for an app. it says"starting download", but then i dont see it on my home screen or in the downloads. when i search the app again, the "download" button for the app is birght green, which means that the app never installed. please help!
09-23-2013 10:27 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
What version of BlackBerry 10 software are you currently using? Go to Settings>About to find this information. Also does this happen to every application (paid or free)? If you connect to a Wi-Fi network and then attempt to download an application, does it show the same result?
I look forward to your reply.
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