04-05-2014 08:48 PM
04-05-2014 09:11 PM
AT&T can help you with getting a refund for apps purchased in BlackBerry World.
As for reporting apps, I'm not aware of any program in place to do so. The best thing to do is post as many reviews of scam apps in as many forums as possible (including on the page from where you download the app in BlackBerry World). Reporting it to AT&T when you request a refund also can't hurt.
04-05-2014 10:00 PM
04-05-2014 10:36 PM
04-05-2014 10:44 PM
04-18-2014 12:06 PM - edited 04-18-2014 12:09 PM
Crazy, right? App publisher "MobileStar" has 47 similar "apps" on BlackBerry World. Is there nobody at Research in Motion tasked with keeping BlackBerry World clean and professional looking? I think anyone who had purchased these apps deserves a refund. Blaming the consumer is not appropriate in this situation, especially when those who took the time to demand their refund likely received it simply because this is truly a scam.
It looks to me like BlackBerry is making the same mistake with their marketplace as they made with the touchscreen years back.
A professional online marketplace is expected today. Wide presence of MobileStar's apps and no method to report them are both signs of an unprofessional online marketplace. It resembles one of the more shady areas of the internet.
TL : DR version: It's not worth calling a cell provider for a few dollars.
Refunds. Calling any mobile service provider, navigating through an options tree, being asked to take a survey, waiting on hold, waiting on hold, waiting on hold, listening to a representative tell me their name, ask for my name, greet me by my name, ask me how I am, tell me how happy they are to assist me, how concerned they are about my problem, repeat my problem back to me, say how they will do everything they can to resolve my problem, do something, tell me what they did, ask me if they have resolved my problem, ask me if I have any other problems, recap the entire phone call, and tell me what a pleasure it was to speak with me today is something I would not do for two dollars (regardless of the representatives native language).
I've certainly digressed now but can you imagine the phone tree option:
SERVICE PROVIDER: Press star star for a no frills power-rep.
ME: * *
SERVICE PROVIDER: Hello. What can I do for you?
ME: I need a refund, downloaded a scam app.
SERVICE PROVIDER: Name?
ME: <insert name>
service provider: Last 4?
ME: <last 4 of SS#>
SERVICE PROVIDER: Just a moment.
*two seconds elapse*
SERVICE PROVIDER: Done. Anything else?
ME: Nope, thanks.
SERVICE PROVIDER: No problem. *click*
ME: How can I tip that person $2?