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New Contributor
Posts: 8
Registered: ‎04-09-2013
My Device: blackberry Z10
My Carrier: student

"There is an issue with Blackberry App World. Please try again."

[ Edited ]

Hi
I have a problem with m backberry Z10, every time when i go in app world it says: there is a issue with Blackberry World. Blackberry world must close now. What can i do to solve the issue? It is a brand knew phone got it yesterday- everything is working except the app world.

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New Contributor
Posts: 6
Registered: ‎03-22-2013
My Device: BlackBerry Z10 STL100-3
My Carrier: T Mobile

Re: "There is an issue with Blackberry App World. Please try again."

I just started having the same issue with my Z10, I've had mine for 3 weeks now.
Hall of Famer III
Posts: 57,664
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG191), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: "There is an issue with Blackberry App World. Please try again."

Hi and Welcome to the Community!!

 

Here are a couple of things you might try:



I suggest the following steps, in order, even if they seem redundant to what you have already tried:

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network


2) Batt Pull Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

 


 

Clear the AppWorld Cache:

  • KB33818Downloaded applications in BlackBerry World are stuck in an Installing state and cannot be cancelled or removed from the download list

 

Otherwise, you might need to contact your mobile service provider for formal support.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Super Contributor
Posts: 267
Registered: ‎11-17-2010
My Device: Z10 * Q10 * Z30 * Passport
My Carrier: Telkom Mobile

Re: "There is an issue with Blackberry App World. Please try again."

Here is the error, tried registering with network but no resolution so far, tried clearing cache again but when I tap the version number, it appears nothing happens. Will ask the user to do it nevertheless perhaps on her phone there is a problem of some sort. Will advise, currently I have asked her to check her BlackBerry ID if she is logged in.

Hall of Famer III
Posts: 57,664
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG191), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: "There is an issue with Blackberry App World. Please try again."


runyamhere wrote:

tried clearing cache again but when I tap the version number, it appears nothing happens.


That is exactly correct...I wish that there were some visible feedback from that step, but there is not. Hence, it is critical to carry out the steps exactly as listed in the KB, even though there is no visible indication of any activity at that step.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 3
Registered: ‎04-16-2013
My Device: blackberry Z10
My Carrier: MTN

Re: "There is an issue with Blackberry App World. Please try again."

hi im havin da same prob tried all da things stated pls help
Hall of Famer III
Posts: 57,664
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG191), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: "There is an issue with Blackberry App World. Please try again."


dmunsami22 wrote:
hi im havin da same prob tried all da things stated pls help

Hello,

 

Well, if none of those worked, then I suggest you contact your mobile service provider for formal support.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Super Contributor
Posts: 267
Registered: ‎11-17-2010
My Device: Z10 * Q10 * Z30 * Passport
My Carrier: Telkom Mobile

Re: "There is an issue with Blackberry App World. Please try again."

Have ended up suggesting to her to update hee OS as she is on 10.0.10.82 but I know the latest is. 99. However over wifi she gets no problem.