07-16-2013 09:08 PM
HELP! I need to delete my current blackberry ID and create a new one to start afresh due to a previous mishap/mess/tragedy.
But when I click the option "If you did not create or do not recognize this account, please click here to delete this BlackBerry ID." which is provided to me in the initial email i got in 2011 when i created my ID;it does not work. It says :
"This ID cannot be deleted"...what should i do?
07-16-2013 11:03 PM
I think you will have to wipe the device. Take a look:
07-17-2013 03:49 PM
I guess my issue is not reaching to the required bb support personnel...i dont have another choice too as there is no other support forum for Blackberry ID specifically.
07-17-2013 03:59 PM
07-17-2013 04:19 PM
Actually I have to use the same ID or else I wont be able to restore my backup file...that is the only reason im stressing on this issue or else i have tried everything else...i have created two different ID's....but while restoring the backup file B;ackberry Link gives me an error saying "The blackberry ID on your device does not match"...so basically the new ID'd are useless
07-17-2013 04:34 PM - edited 07-17-2013 04:34 PM
oh I understand.
How to delete a BlackBerry ID
Is this the email you are working on from 2011?
This might work too:
Go to https://blackberryid.blackberry.com/bbid/login/
Click on "Account Details"
Click "Edit" beside "Details"
Change your user name to a personal email account.
Once you receive the welcome email, click the delete link in the email to delete the BlackBerry ID.
07-17-2013 04:55 PM
hi...what you suggested me was exactly my first step....i opened the initial email i got back in 2011 while creating my blackberry ID....from there i clicked "here" where it said to delete...but it redirected me to the bb page saying 'this id cannot be deleted"
07-17-2013 05:00 PM
Correct, I was confirming what you did in the first step. What about trying to change the ID, getting a new email with a new delete link?
07-17-2013 05:10 PM
It does not work out that way,..i tried changing my username with another email ID...but it just says that your username has been changed to so and so email ID but i do not get a link to delete the ID like the 2011 email.