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Contributor
Posts: 23
Registered: ‎07-12-2013
My Device: Blackberry Z10
My Carrier: Etisalat

"This Blackberry ID cannot be deleted"..HELP needed plz!

HELP! I need to delete my current blackberry ID and create a new one to start afresh due to a previous mishap/mess/tragedy.

But when I click the option "If you did not create or do not recognize this account, please click here to delete this BlackBerry ID." which is provided to me in the initial email i got in 2011 when i created my ID;it does not work. It says :

"This ID cannot be deleted"...what should i do?

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: "This Blackberry ID cannot be deleted"..HELP needed plz!

I think you will have to wipe the device.  Take a look:

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB26694&sliceId=2&cmd=displayKC&d...

 

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Contributor
Posts: 23
Registered: ‎07-12-2013
My Device: Blackberry Z10
My Carrier: Etisalat

Re: "This Blackberry ID cannot be deleted"..HELP needed plz!

I have already wiped out my bb...still unable to delete my ID from my PC.
Contributor
Posts: 23
Registered: ‎07-12-2013
My Device: Blackberry Z10
My Carrier: Etisalat

Re: "This Blackberry ID cannot be deleted"..HELP needed plz!

I guess my issue is not reaching to the required bb support personnel...i dont have another choice too as there is no other support forum for Blackberry ID specifically. 

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: "This Blackberry ID cannot be deleted"..HELP needed plz!

Gotcha. If you cannot delete the existing ID and have another one already setup, no need to work on it since its not in use. Will that ID be used elsewhere? If not, then you don't have to delete it. Sorry, I'm a volunteer helping out folks when I can on the forums.
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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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Contributor
Posts: 23
Registered: ‎07-12-2013
My Device: Blackberry Z10
My Carrier: Etisalat

Re: "This Blackberry ID cannot be deleted"..HELP needed plz!

Actually I have to use the same ID or else I wont be able to restore my backup file...that is the only reason im stressing on this issue or else i have tried everything else...i have created two different ID's....but while restoring the backup file B;ackberry Link gives me an error saying "The blackberry ID on your device does not match"...so basically the new ID'd are useless Smiley Sad

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: "This Blackberry ID cannot be deleted"..HELP needed plz!

[ Edited ]

oh I understand.

 

How to delete a BlackBerry ID

http://www.blackberry.com/btsc/KB25464

Is this the email you are working on from 2011?

 

This might work too:

    Go to https://blackberryid.blackberry.com/bbid/login/
    Log in
    Click on "Account Details"
    Click "Edit" beside "Details"
    Change your user name to a personal email account.
    Once you receive the welcome email, click the delete link in the email to delete the BlackBerry ID.

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Contributor
Posts: 23
Registered: ‎07-12-2013
My Device: Blackberry Z10
My Carrier: Etisalat

Re: "This Blackberry ID cannot be deleted"..HELP needed plz!

hi...what you suggested me was exactly my first step....i opened the initial email i got back in 2011 while creating my blackberry ID....from there i clicked "here" where it said to delete...but it redirected me to the bb page saying 'this id cannot be deleted"

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: "This Blackberry ID cannot be deleted"..HELP needed plz!

Correct, I was confirming what you did in the first step.  What about trying to change the ID, getting a new email with a new delete link?

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Contributor
Posts: 23
Registered: ‎07-12-2013
My Device: Blackberry Z10
My Carrier: Etisalat

Re: "This Blackberry ID cannot be deleted"..HELP needed plz!

It does not work out that way,..i tried changing my username with another email ID...but it just says that your username has been changed to so and so email ID but i do not get a link to delete the ID like the 2011 email.