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New Contributor
Posts: 2
Registered: ‎10-10-2013
My Device: Z10
My Carrier: O2

z10 - connecting to Blackberry world

I cannot get my Z10 to connect to blackberry world.  The message I get is 'there was a connection problem.  Blackberry world must close'  How can I resolve this.

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: z10 - connecting to Blackberry world

Hey jpfitzgerald,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Are you connecting via Wi-Fi or Mobile Network?  Do you have a data plan with your BlackBerry Z10?  Have you tried connecting to different Wi-Fi networks and then access BlackBerry World?

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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New Contributor
Posts: 2
Registered: ‎10-10-2013
My Device: Z10
My Carrier: O2

Re: z10 - connecting to Blackberry world

Thanks for your reply.  Please see below my responses.

 

Are you connecting via Wi-Fi or Mobile Network?  Both and neither work.

Do you have a data plan with your BlackBerry Z10?  Yes

Have you tried connecting to different Wi-Fi networks and then access BlackBerry World?  Yes - several

 

Regards

Joe