10-01-2011 07:30 AM
My application got denied by Appworld for the second time. The reject e-mail is very brief, and replying to that e-mail won't help because they wouldn't reply. Is there anyway for me to contact the people who tests our app so that I can get more information so that I know where to fix? My app runs alright on my device. The problem is I don't know what device / os they use for testing. The e-mail from AppWorld is as follows:
Application fails for the following reason:
"If the user launches the application then the user notices that after few seconds of the application launch , application exits to the device menu."
Thank you for your understanding in this matter,
10-01-2011 07:44 AM
You install your apps to Real devices so you got your problem and i hope you call any methode like getScreenClose so check that.
10-01-2011 02:52 PM
I've run it on a real device - Curve 9300 O/S6, used it for a week before I received the reject e-mail from Blackberry.
During submission, i've picked all 59 devices from the Device Support option.
Perhaps the person who tested the app used a device that has a lower version of O/S. However my app requires internet connection - either TCP Wifi or TCP so I was hoping to ask them under what environment was the app tested on.
If I can contact them then I don't have to wait until my app gets denied again after waiting for another week.
10-01-2011 03:59 PM
For a start pick only the devices that you have tested on. If it will be approved, move on to other devices.
10-01-2011 04:00 PM
What JDE did you compile with? Have you tried your application in various simulators?
I believe they usually test the application on a number of devices.
10-01-2011 10:39 PM - edited 10-01-2011 10:40 PM
Hi Scott, thanks for your reply.
I compiled with JRE 6.0.0 using Eclipse.
I have *just* tried with all the O/S 6 simulators:
And I've just resubmit, this time i only selected the above eight models (instead of 58 - which many of them doesnt support O/S 6) on the device selection screen. I pray that it gets approved.
I wonder who can I contact for more info if it gets declined again (touch wood)
10-01-2011 11:02 PM
10-02-2011 04:51 AM
10-02-2011 11:58 AM
My app shows a dialog saying "Your internet connection is either slow or unavailable. Please try again. If problem persists please contact your service provider." User clicks OK and then either try again or exit app.
Good point about the description. I shall mention it when I submit.