Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Java Development

Reply
Contributor
Posts: 14
Registered: ‎03-05-2011
My Device: Monza 9860
My Carrier: XL

Black large popup with clipped message error (and debugger caught nothing)

Hi,

 

i build an application and it has been launch more than half year and works fine..but recently, i got feedback for an error..until now it only happen only on Onyx 2 (9780)..following is the screenshot..

 

Capture19_44_40.jpg

 

 

yeah the error message clipped like that..

 

and it happen very randomly..yesterday i tried run it all day on debug mode and it didnt happen, but today the error appear..

 

conclusion about the error:

1. until today only happen on  Onyx 2 (9780)

2. occur randomly

3. debugging console didnt show any error message..so the app didnt close/exit..OS still running normally..i need to reboot the OS to close the app..

 

anyone experience this error?any clue fix this or why its happening?

 

Regards, 

danzoye

Developer
Posts: 604
Registered: ‎12-27-2010
My Device: Not Specified

Re: Black large popup with clipped message error (and debugger caught nothing)

Doesn't help with the clipping issue, but have you tried reading the phone's event log? It might be getting put into there so you can at least see what the Exception is.

Contributor
Posts: 14
Registered: ‎03-05-2011
My Device: Monza 9860
My Carrier: XL

Re: Black large popup with clipped message error (and debugger caught nothing)

@jprofitt : thx for reply

 

i do an event log and it capture this exception : 

 

error.JPG

 

 

i think this is a BlackBerry OS error..because i have experience this error too, when i run browser and try to download appworld application..