08-26-2009 11:43 AM
Yesterday I received my BlackBerry signature keys and accompanying instructions. Everything was going fine until Step 7, which states:
In the "Registration PIN" field, type the PIN number that you supplied on the signature key order form.
There is *no doubt* I am entering the proper registration pin, namely the one I used when ordering the key. However each time I enter the pin, I receive the following error message:
The HMAC information in the registration request is not valid. The likely cause of this problem is not entering the correct PIN.
My caps lock key is not on, and I am entering the registration pin, not the password created when using the signature tool.
08-26-2009 02:33 PM
This means for some reason your PIN is not matching with what is on the server.
Contact with email@example.com regarding this issue.
08-26-2009 02:36 PM
Alright I also logged a support request at that address this morning so I guess I'll sit tight.
05-03-2010 01:57 AM
Facing the same problem here.
I am using the Eclipse JDE and followed all the steps mentioned in the email form Blackberry.
After the PIN is entered I recieve the follwing message,
The HMAC information in the registration is not valid. The likely cause of this problem is not entering the correct PIN.
I am sure that the PIN that I am entering is correct.
10-22-2011 11:46 AM - edited 10-22-2011 11:46 AM
check, if the pin is 6-10 digits long. My pin was 11 digits long and 11th digit was ignored.