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Posts: 5
Registered: ‎06-12-2014
My Device: Developer
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Lost signing keys

I have a question, I have released a few versions of a product...I lose my sigtool files so I requested new code signing files, I've already installed the new keys, so I want to know if is there any problem if I sign my files with that new keys at the moment of release a new version of the product?

Thanks in advance!

Developer
Posts: 17,012
Registered: ‎07-29-2008
My Device: Z10 LE, Z30, Passport
My Carrier: O2 Germany

Re: Lost signing keys

welcome to the support forums.

afaik software signed with a new signing key cannot be used to upgrade an existing product.
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New Contributor
Posts: 5
Registered: ‎06-12-2014
My Device: Developer
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Re: Lost signing keys

Hi!

 

Thank you, so how do I get the lost keys? I have a backup of the CSI files, but nothing more...

 

Thanks in advance!

Developer
Posts: 17,012
Registered: ‎07-29-2008
My Device: Z10 LE, Z30, Passport
My Carrier: O2 Germany

Re: Lost signing keys

you can mail to devsupport@blackberry.com , maybe they can help you with the backup
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feel free to press the like button on the right side to thank the user that helped you.
please mark posts as solved if you found a solution.
@SimonHain on twitter
New Contributor
Posts: 5
Registered: ‎06-12-2014
My Device: Developer
My Carrier: Developer

Re: Lost signing keys

Thank you Smiley Happy

BlackBerry Development Advisor
Posts: 15,784
Registered: ‎07-09-2008
My Device: BlackBerry PRIV
My Carrier: Bell

Re: Lost signing keys

If this is a BBOS application, you can sign the new version with different code signing keys without issue.  Code signing keys must remain the same for BlackBerry 10 applications.

 

Also note that devsupport@blackberry.com  is no longer monitored.

Mark Sohm
BlackBerry Development Advisor

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New Contributor
Posts: 5
Registered: ‎06-12-2014
My Device: Developer
My Carrier: Developer

Re: Lost signing keys

My application is a BB 5-7 application, so, is there no problem in signing with other keys?

 

Thanks in advance.

BlackBerry Development Advisor
Posts: 15,784
Registered: ‎07-09-2008
My Device: BlackBerry PRIV
My Carrier: Bell

Re: Lost signing keys

[ Edited ]

Nope, no issues with BBOS 5-7.  Just get a new set of keys and you'll be fine.

Mark Sohm
BlackBerry Development Advisor

Please refrain from posting new questions in solved threads.
Problem solved? Click the Accept As Solution button.
Found a bug? Report it using Issue Tracker
New Contributor
Posts: 5
Registered: ‎06-12-2014
My Device: Developer
My Carrier: Developer

Re: Lost signing keys

Ok, I'm gonna sign my app with the new keys, and then publish the new release.

 

Thank you so much!