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New Contributor
Posts: 4
Registered: ‎02-25-2013
My Device: 9900
My Carrier: Play

Maps on BB 9105 don't display correctly

Hi, I have a problem with maps.

On e.g BB 9105 and Storm maps are displaying only partly.

On the start position map isn't complete (map don't display on the whole screen and there aren't all streets on the screen), When I move map and want to see another parts of the map there is only gray screen.

What I can do with it ?

I must work on Java 5.0 SDK.

The same problem is on the nativ BB app 'Maps'.

 

Developer
Posts: 16,984
Registered: ‎07-29-2008
My Device: Z10 LE, Z30, Passport
My Carrier: O2 Germany

Re: Maps on BB 9105 don't display correctly

welcome to the support forums.

are you a developer? do you have this issue while developing?
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feel free to press the like button on the right side to thank the user that helped you.
please mark posts as solved if you found a solution.
@SimonHain on twitter
New Contributor
Posts: 4
Registered: ‎02-25-2013
My Device: 9900
My Carrier: Play

Re: Maps on BB 9105 don't display correctly

Yep, we have map application with stops, routes etc. On Bold maps display correctly but on phones like BB 9105 it's horrible. And I don't know id it's hardware problem or what.
Thx, for any help. Smiley Happy
Developer
Posts: 16,984
Registered: ‎07-29-2008
My Device: Z10 LE, Z30, Passport
My Carrier: O2 Germany

Re: Maps on BB 9105 don't display correctly

the scenario you described sounds like a network issue. have you checked the application and device logs?
are you using any special connection method?
----------------------------------------------------------
feel free to press the like button on the right side to thank the user that helped you.
please mark posts as solved if you found a solution.
@SimonHain on twitter
New Contributor
Posts: 4
Registered: ‎02-25-2013
My Device: 9900
My Carrier: Play

Re: Maps on BB 9105 don't display correctly

It sounds like network, but I use wifi and mobile network connection in the same time. In application I don't use specific connection for maps. I'll check logs, but where can I find log files? What can I do with internet connection? Because there's the same problem in native app 'Maps' on the phone.
Developer
Posts: 16,984
Registered: ‎07-29-2008
My Device: Z10 LE, Z30, Passport
My Carrier: O2 Germany

Re: Maps on BB 9105 don't display correctly

you can check the device logs with "alt+lglg"

if the native app has the same issue its difficult to see how to resolve it.
maybe you can disable the network and use only wifi, as a test.
do the other phones have a different provider?
----------------------------------------------------------
feel free to press the like button on the right side to thank the user that helped you.
please mark posts as solved if you found a solution.
@SimonHain on twitter
New Contributor
Posts: 4
Registered: ‎02-25-2013
My Device: 9900
My Carrier: Play

Re: Maps on BB 9105 don't display correctly

[ Edited ]

It works on BB 9900 but the same problem occurs on the 9520.

I try only on wifi or only on mobile network but it won't help.

It is strange. Web browser works fine.

All phones I have, have the same provider.