10-30-2009 09:40 AM - edited 10-30-2009 10:50 AM
If you are experiencing an issue signing and are receiving the error that client does not exist in authorization database please follow the steps below.
Email email@example.com stating you are receiving this error and include the following information for your signature keys
We will then send you a replacement set of csi files that you can install. Prior to installing the replacement csi files, delete the following files from your BlackBerry JDE / BlackBerry JDE Plug-in for Eclipse bin directories.
We apologize for any inconvenience this has caused.
11-02-2009 02:47 PM
Do you see it with a specific version(s) of BlackBerry JDE installed on your PC and not others? Or are you getting the error intermittently from the same version?
11-02-2009 04:12 PM
Hi Mark, I did the above but there's been no reply (apart from the confirmation) from RIM. Do you send the files to the sender or the account e-mail?
My request # is
11-02-2009 04:16 PM
The replacement csi files will be sent to the email account the signature keys were registered to.
You will also receive an email saying that your request has been processed and replacement csi files are on their way.
11-02-2009 04:32 PM
I'm not seeing this error anymore, although sometimes the response is a bit slow. It's usually just the 5.0 JDE that has some slowness in signing, but even this it's just a second or two extra while it waits for the reply.
11-03-2009 10:28 PM
I received my new keys but am getting installation errors. I've cleaned up the old sigtool files. I get HMAC errors every time, and suggestions that I've entered an incorrect PIN. I'm just using the 10 digit PIN I originally used when I first applied for keys. Is that the correct process? Since I only get 5 tries and have burned up 4 so far, I'm pretty much done guess at what to do.
I've got a reply back into support, but this is really starting to drag out. One week on Friday...
11-03-2009 10:35 PM
Never mind. On a whim I tried my Blackberry PIN and it worked!?! I could swear that the "Registration PIN" that was asked for was that 10 digit number, but I guess I was wrong. Now I can't even recall what that other PIN was for if not this. Too many PINs...
06-06-2012 01:31 AM
The Email address is an automated reponse giving me links for the blackberry support forum , Is there any other way to sort out this problem?