05-14-2012 12:26 PM
I've released my application for OS 6, 7 and 7.1 which works fine on some devices but bugs on other.
Some users try to launch it but it never opened. they just have the logo.
I don't know how to solve this issue so if someone can help me. Is there a way to log those bugs ?
05-14-2012 12:36 PM
You'll need to get the device log from a failing device, or talk a customer through viewing the log and locating the exception that keeps your app from loading.
Some common issues in this "startup" area:
- OS version incompatibility (OS must be equal to or greater than the compiler version)
- Application security settings (set by the user)