Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Java Development

Reply
New Contributor
Posts: 3
Registered: ‎05-03-2012
My Device: Bold 9900
My Carrier: NC

issue launching app on some devices

I've released my application for OS 6, 7 and 7.1 which works fine on some devices but bugs on other.
Some users try to launch it but it never opened. they just have the logo.


I don't know how to solve this issue so if someone can help me. Is there a way to log those bugs ?

Highlighted
Developer
Posts: 4,764
Registered: ‎07-21-2008
My Device: Not Specified

Re: issue launching app on some devices

You'll need to get the device log from a failing device, or talk a customer through viewing the log and locating the exception that keeps your app from loading.

 

Some common issues in this "startup" area:

 

- OS version incompatibility (OS must be equal to or greater than the compiler version)

- Application security settings (set by the user)