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Java Development

New Contributor
Posts: 3
Registered: ‎05-03-2012
My Device: Bold 9900
My Carrier: NC

issue launching app on some devices

I've released my application for OS 6, 7 and 7.1 which works fine on some devices but bugs on other.
Some users try to launch it but it never opened. they just have the logo.

I don't know how to solve this issue so if someone can help me. Is there a way to log those bugs ?

Posts: 4,764
Registered: ‎07-21-2008
My Device: Not Specified

Re: issue launching app on some devices

You'll need to get the device log from a failing device, or talk a customer through viewing the log and locating the exception that keeps your app from loading.


Some common issues in this "startup" area:


- OS version incompatibility (OS must be equal to or greater than the compiler version)

- Application security settings (set by the user)