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Developer
Posts: 828
Registered: ‎10-16-2012
My Device: Red Z10
My Carrier: Rogers

App World Download Issues

I've had about 8 people message me on the same day saying that they're having issues installing my app.  It's been several weeks since i've released any update and no changes have been made on my part that would cause an issue like this, how do I get ahold of someone at Blackberry to see what was going wrong so i can respond to all these "help me's"

 

seems to me there was an issue with app world that day, but if that's the case some notification should have been sent out to users or me or something instead of users paying for and not being able to install an app that's worked fine since Feb 1.

Developer
Posts: 6,473
Registered: ‎12-08-2010
My Device: PlayBook, Z10
My Carrier: none

Re: App World Download Issues

Which day was that?

Peter Hansen -- (BB10 and dev-related blog posts at http://peterhansen.ca.)
Author of White Noise and Battery Guru for BB10 and for PlayBook | Get more from your battery!
Developer
Posts: 828
Registered: ‎10-16-2012
My Device: Red Z10
My Carrier: Rogers

Re: App World Download Issues

a few reported instances late on the 24th, and the rest on the 25th