Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Native Development

New Contributor
Posts: 6
Registered: ‎10-19-2013
My Device: Z10
My Carrier: n/a

Distorted sound in call recording

Does anyone encounter problem recording phone calls (using third party apps) after upgrading to the latest software release (


I used to (on and prior to 10.1) be able to record phone calls using third party voice recorder apps (third party) when speaker phone is on.  After upgrading to, I could still record phone calls, but the sound is seriously distorted.  Normal recording (not recording phone calls) is working fine though.


It seems to me this is very probably related to the software release / OS upgrade as it has been working perfectly fine before, and now it has the same problem (distorted sound) on more than one voice recorder apps.


Is this a known problem with 10.2?


Thank you.