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inside custom component

Native Development

Posts: 20
Registered: ‎04-29-2013
My Device: Blackberry Z10,
My Carrier: RIM

Sandbox testting issue..Please help

I have followed all the procedures exactly as u mentioned below


I havr  created an app with a release in draft mode in vendor portal.

Added  BlackBerry ID to my sandbox in the vendor portal.

Activated developer mode on the device . In BlackBerry World, swiped  down from the top, clicked on Settings and  in Development Mode entered  the content id of the app



But if i enter sku or content id of the app  and click on  load buton,  it shows a prompt that "unable to update customer device info" what is this error what is meant by "unable to update customer device info"


please help its urgent