09-30-2013 01:46 PM
We have a BES 10 customer using a BB10 corporate application, which each user downloads via Blackberry World for Work. The users all run Q10s at the same level - 10.1.0. <I am finding out>. Each time I add a Software Level (without deleting the previous one), the app is deleted from about 10% of the user's phones. In other words, about 10% of them have to download (not upgrade) the app from BlackBerry World for Work. Of course that means they have to re-sync all their data too.
It always happens to the people in the field who are desperate for the app, so we get a big panic each time we upgrade the customer.
Does anyone have any idea as to why this might be happening?
I am NOT touching any previous versions on the BES, just adding a new one, the adding it to the Software configuration for the phones.
I am wondering if this is something to do with the users having the app open on the phone?
09-30-2013 02:28 PM
09-30-2013 05:07 PM
Thanks for your input Peter. Ties in with my personnel experience.
I am now being told the Q10s are NOT all at the same level, some even have 1720 on. Since I am building for a higher OS than that, the older OS is not going to help.
Until I get the OS level synchronized, I am not looking for another problem. I will leave this open and report.
10-21-2013 08:53 AM
All users are now running a current level of the OS and the random deletions are still occurring whenever we supply an upgrade. Has anyone any idea how we can investigate this?
10-21-2013 08:59 AM
your customer uses newest release of BES 10 ?