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Reply
New Developer
Posts: 13
Registered: ‎09-10-2008
My Device: Not Specified

Cant restore purchase and many a times 40232 error comes up on PROD

Hi,

 

Our app just got released to another new version. We cannot restore any existing purchases. The restore service returns empty string of purchased ids so the app always says nothing to be restored.

This has been hapenning for quite sometime now..

 

Many users are complaining that they are getting 40232 error. After reading at many places we got to know that this error comes only in sandbox mode, so we just went ahead and submitted the app which even got approved, but now, all the user say that they cant purchase.

 

Many users say they deleted the app etc and now they cannot restore any purchase. We have kept a separate button for restoring but it doesnt work.

 

Can some one try out our app : Here is my app: http://appworld.blackberry.com/webstore/content/38256/?lang=en ; It was once #1 on the store, now it has just got bad reputation due to not able to restore.