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New Contributor
Posts: 3
Registered: ‎05-20-2014
My Device: Curve 9360
My Carrier: None
Accepted Solution

Wrong app version installed

Hi,

 

We have a problem where one of our customers can not install the latest version of our application.

 

- device: BB Z10

- currently he has app Version 1.9 of MobileDecision App

- latest app Version is 1.9.1 (contains a necessary bugfix)

- when he uninstalls v1.9 and installs the app again from BB World he receives 1.9 again

 

We could not reproduce this on other devices, but maybe only because thos devices already had the latest version installed. Is there anything there needs to be done to reinstall the latest version? Or should he see an update for the app and use that instead?

 

Thank You!

Contributor
Posts: 103
Registered: ‎07-28-2014
My Device: z10
My Carrier: rim

Re: Wrong app version installed

Does the app is giivng any update?

Why dont you simply follow that.

New Contributor
Posts: 3
Registered: ‎05-20-2014
My Device: Curve 9360
My Carrier: None

Re: Wrong app version installed

This is what we are going to recommend to our customer

 

Still I wanted to ask if this behavior is known to others, and if this is considered normal. Normally, when I recommend a to uninstall the previous version, and install the app again, I would expect that the latest version is installed afterwards. 

 

I will post an update if the update worked.

 

Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: Wrong app version installed

Did he or she do a reboot?

Ie after uninstalling, reboot the device?

I had a few instances, where after uninstalling, after a reboot, the apps reappeared....
New Contributor
Posts: 3
Registered: ‎05-20-2014
My Device: Curve 9360
My Carrier: None

Re: Wrong app version installed

Well, I can not tell whether the customer eventually solved it or it was the right version installed from the beginning on, but once we talked over the phone he already had the correct app version.

 

Thanks for the suggestions.