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Testing and Deployment

Posts: 1
Registered: ‎11-17-2011
My Device: Curve
My Carrier: Airtel

App with virtual digital good submission error



I am trying to submit an application to Blackberry App World. This application has about 44 virtual goods to be submitted for approval along with it.

I could test this app in draft version through App world 2.1 (as 3.1 does not allow downloading application in draft status). However, while submitting the app I receive following error.

An error occurred and the product '<Application Name>'' was not submitted.

Ticket #290234 has been created for the approval of updated 'product status', 'release status', and 'virtual good status'.

So, I am not sure why the app is not being submitted? Also, don't know where I can follow up that ticket #?

The application is still in Draft status.


Any help ASAP is appreciated.

Posts: 1,561
Registered: ‎04-12-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: App with virtual digital good submission error

Hi there,


The best bet would be to reach out to the App World Team directly through this form:



In the Issue Details, please reference Ticket #290234 and that should give them what they need to follow-up with you directly.


Erik Oros

BlackBerry Development Advisor

Erik Oros | @WaterlooErik | eoros@blackberry.com | Developer Issue Tracker

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