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06-15-2012 05:26 AM
From the Beta discussions on BB Desktop Manager 7.1:
BlackBerry Enterprise Administrator
06-15-2012 06:47 PM - edited 06-15-2012 06:52 PM
I had the exact same issue (did a security wipe, camera app disappeared, BB10 Dev Alpha refused to connect to USB) and was able to partly fix it:
From the menu, Storage and sharing:
Changed "usb connectios" from auto to windows (I'm on windows) and manually enabled File Sharing, and set a password.
also, I set it to development mode.
After reconnecting, it reinstalled the driver, and I was able to see the BB10 Dev Alpha connectede to the Z drive as before.
Unfortunately, the camera app didn't came back.
06-17-2012 05:05 PM
06-18-2012 05:06 AM - edited 06-18-2012 05:50 AM
From my understanding, this is what's happening :
"There's a problem with USB mass storage driver"
The alpha device needs appropriate drivers to be operated (similar to the PB 2.0.1 upgrade ?), but they won't install, either with the automated procedure (as stated on alpha screen when pluging it for the first time) nor with the "playbook drive" supposingly (yet, not) appearing in the "My Computer" folder.
While it might look over-simplistic, I'd suggest :
Just give us acces to a DL with what we should find in the "alpha drive (i.e: device manager setup & associated drivers files) and let us install it on our desktops. It may cut a whole branch of investigation and help going further in this issue ...
My 2 cents.
Also, note that my alpha was delivered unscealed and my touchscreen is irresponsive sometimes : is this commun to those having this issue ?
06-18-2012 06:21 AM
06-18-2012 07:10 AM
06-18-2012 08:00 AM
Hmm, appart from the caméra app being deleted, I didn't realize more things were missing... Didn't use the Android player yet.
@Alasio do you have a list of which components and apis are missing after a security wipe? Might help us keep calm if something is not working instead of loosing hours just to figure out it's been wiped.
06-18-2012 08:26 AM