07-20-2012 09:37 AM
Hi denis, thanks a lot for your post.
I installed the latest Desktop Manager by following your link (I'm on Mac OS Lion).
Then I did the following:
1) Set in Sharing & Storage - the connection to the platform you're using (windows/ mac)
2) Enable file Sharing
3) Enable Development mode (in security)
And I got the following error:
I clicked on "Repair" and the software downloaded the latest OS version (10.0.6.386) and installed it! Success!
Unfortunately, when I connect the device to my Mac I still get the error "Desktop Software cannot connect to his device" Even if I activate again file sharing, developer mode, etc. I'm afraid it will prevent me from uploading the debug token to my device when I will develop for it. I may file a support ticket.
07-20-2012 09:56 AM
New problem! i update BB10 to Platform 10.0.6.385 which needs 18.104.22.168 Bundle 33, during the time i find it show "no update available", i restart device when connect USB with windows, then "update" -> "repair" -> then still "no update available". But my device is dead and only red LED flash several times. No matter how i hold the power button and reconnect, it is dead. Who knows ...
07-20-2012 10:19 AM
08-02-2012 03:46 PM
08-03-2012 11:25 AM
08-03-2012 10:54 PM
I have yet for a device with RIM to work as expected. You should see all the problems I had moving data from one PB to another or the many other device problems I've had. But thats beside the point... lets focus on the alpha.
At the start, you will have failures saying USB Mass Storage Device errors. I'm going to assume you are using Windows Vista/7 and have your Alpha plugged in.
Step 1: Keep the alpha plugged in using the USB cable that came with it
Step 2: Click on Start > Run > Device Manager
Step 3: Expand USB
Step 4: See if there is a yellow exclamation point beside a USB Mass Storage driver
Step 5: If so, right click and select Uninstall
Step 6: Unplug your alpha
Step 7: Close desktop manager
You should now be at a clean state....
Step 8: Install the driver package at the start of these posts.
Step 9: Launch Desktop Manager
Step 10: Wait for it to fully load
Step 11: Connect your Alpha
It will start trying to install drivers. It most likely will detect it as a phone and nothing else interesting will happen.
Step 12: Hold the two volume buttons + power button down for about 10 seconds
Your Alpha should reboot
Step 13: Watch Desktop Manager carefully.
You should soon as you see "Update/Retry/Cancel" right around when the BB10 alpha logo comes up
Step 14: As soon as the options appear, press Update
Step 15: Wait for the update to be recognized
Note: If it detects no update, takes forever, and eventually your Alpha logs in - let it finish until it says no updates. Your device will appear as Unknown. Go back to Step 12. Might take a few attempts
Step 16: Eventually an update is detected, and you can start your update.
Based on the hard work of everyone above.
10-11-2012 06:36 PM - edited 10-11-2012 06:37 PM
@PhilipK: How did you get it connected. When I connect my device, Desktop Software is unable to detect it. It says Disconnected.