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Contributor
Posts: 37
Registered: ‎09-11-2012
My Device: BB10 Dev Alpha
My Carrier: 5491154051242

BB10 Dev Alpha - How to diagnose PROBLEMS !

make a CMD file with this commands...

 

findstr "Failed" %TEMP%\loader*.log >BB10ADERR.prn
findstr/v "GetLong" BB10ADERR.prn >BB10ADERR.txt
notepad BB10ADERR.txt

 

 

when you have problems with UPDATE ... now you can view how can occur behind the scene ...

 

i find the next errors in my system ... (problems during download previus the upgrade !)

c:\Users\USER\AppData\Local\Temp\Loader-(2012-09-29)-3.log:[1] [18est:14:07:116] [Loader] [0x0000106c]
[LoaderWebSLUtils.cpp:178] Failed to download device module
"http://cdn.fs.sl.blackberry.com/fs/qnx/production/07a2e213c9dd498a524f09860eeb8f473b745edb/com.qnx.c...
s.winchester.sdk.desktop/10.0.9.388/winchester.sdk.desktop-10.0.9.388-nto+armle-v7+signed.bar" (Download failure.
Error 0x800C0008, HTTP response 0)

c:\Users\USER\AppData\Local\Temp\Loader-(2012-09-30)-4.log:[1] [6est:02:46:214] [Loader] [0x00000e40]
[LoaderWebSLUtils.cpp:178] Failed to download device module
"http://cdn.fs.sl.blackberry.com/fs/qnx/production/07a2e213c9dd498a524f09860eeb8f473b745edb/com.qnx.c...
s.winchester.sdk.desktop/10.0.9.388/winchester.sdk.desktop-10.0.9.388-nto+armle-v7+signed.bar" (Download failure.
Error 0x800C0008, HTTP response 0)

c:\Users\USER\AppData\Local\Temp\Loader-(2012-09-30)-4.log:[20] [6est:07:14:647] [LoaderRpcServer::UpdateDevice]
[0x00000f6c] [LoaderRpcServer.cpp:1916] Update websl upgrade status - PIN(xxxxxxxx to xxxxxxxx), hardware(4002307
to 4002307), vendor(0 to 0), apps( to ), platform( to 10.0.9.388), bundle(10.0.9.44), radio(10.0.9.387), code
(4101), remote(1), retries(0), message(Error summary: overall result 4101 [errors encountered: 4101]. Loading
status. Code: "3.5.1", stage: "progress", percent: 11, message: "Descargados módulos 0 de 2.". Error in server
response. Status code: 2.2.2, technical message: "A Runtime Exception has occurred while attempting to process
request. Contact NOC for more information. Invalid UTF-8 middle byte 0x64 (at char #579, byte #-1)".
ExtractSLSResponseStatus failed. Error: 2.2.2. Failed to download device module
"http://cdn.fs.sl.blackberry.com/fs/qnx/production/07a2e213c9dd498a524f09860eeb8f473b745edb/com.qnx.c...
s.winchester.sdk.desktop/10.0.9.388/winchester.sdk.desktop-10.0.9.388-nto+armle-v7+signed.bar" (Download failure.
Error 0x800C0008, HTTP response 0). Loading status. Code: "3.15", stage: "finished", percent: 11, message: "".
Loading status. Code: "3.5", stage: "started", percent: 11, message: "". . WriteModule Os Module. Could not
open the bar file using unzOpen2_64. ExtractImageFromBar failed. Name: C:\Users\USER\AppData\Local\Research in
Motion\Application Loader\Cache\1d106c72994f18b53297ed95d56f8b57cf52d4d5\winchester.sdk.desktop-10.0.9.388-nto
+armle-v7+signed.bar. WriteModule OS failed.): result ""

c:\Users\USER\AppData\Local\Temp\Loader-(2012-09-30).log:[1] [0est:09:16:904] [PackageDB] [0x000010f8]
[PackageDB.cpp:1408] Failed to download Device.xml. Error Code: [1]