06-07-2012 04:29 AM
Here's what I did:
New device, took it out of the box, turned it on, entered all of the info it asked for. It told me that it needed to download updates. Began to download updates, stopped downloading in the middle and restarted. It did this a bunch of times, sometimes stopping in the middle of download and sometimes after the download during installation. I couldn't skip this step to be able to actually use the device.
I was in touch with tech support, and they told me to do a clean install using the Blackberry Desktop Software, which I did 3 times over the phone with them, and many times afterwards. After the clean restart, it seemed to be trying to download a different update, but either way the result was the same - it stopped and restart in the middle, sometimes during download and sometimes during install.
Again to be clear. I haven't actually "used" the device, meaning it hasn't even got passed the initial registration and downloads, and until that's down the device can't actually be used.
What to do?
Thanks in advance for your help!
06-11-2012 01:39 PM
Sorry to hear about these issues. Please contact the warranty number listed for your country on this page: http://us.blackberry.com/legal/playbook/limited-wa
06-11-2012 05:25 PM
How/where did you get the PlayBook?
06-11-2012 05:26 PM
it was through a program for developers who submit apps to the new RIM market place for the PlayBook, once the app was accepted, they mailed it to me here in Israel
06-11-2012 06:09 PM
PM me the email address you used for this offer (likely your App World Vendor Account email) and I'll have someone reach out to you to facilitate the replacement.
06-14-2012 01:57 PM
Click on my name above my pic on the left of this message and use the "Send this user a private message" link.
06-25-2012 11:25 AM
You should have received an email today about this. Let me know if it didn't make it through.