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Testing and Deployment

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Developer
Posts: 676
Registered: ‎05-06-2012
My Device: Dev Alpha & PlayBook
My Carrier: wifi

Have a Popular App but need to change ID

I have a popular BB7 application built for a client.

 

I had originally created the application when I worked at that clients office. Since I have left and am working from home on my own laptop. Unfortunately I did not transfer the signing keys instead I made new ones. Which wasn't a problem before but now I want to update that application for BB10. 

 

When I try to publish it says the app ID has changed, which I'm told is because of the keys. Who can I contact to have the application ID reset. It's very important to the client that this application be availible for BB10 launch and I've already done the programming to make sure it works.

_________________________________________________________
co-founder of Diaree | BB Dev for PictureThis
BlackBerry Development Advisor
Posts: 15,784
Registered: ‎07-09-2008
My Device: BlackBerry PRIV
My Carrier: Bell

Re: Have a Popular App but need to change ID

BlackBerry OS 7.x and lower use different code signing keys than BlackBerry 10 (and PlayBook).

 

Can you confirm if you are trying to update a PlayBook/BlackBerry 10 application or add a BAR file to the same product for the first time?

Mark Sohm
BlackBerry Development Advisor

Please refrain from posting new questions in solved threads.
Problem solved? Click the Accept As Solution button.
Found a bug? Report it using Issue Tracker
Developer
Posts: 676
Registered: ‎05-06-2012
My Device: Dev Alpha & PlayBook
My Carrier: wifi

Re: Have a Popular App but need to change ID

I didn't mention that this App also had a version for Playbook as well that was developed at the same time as the BB7 app.
_________________________________________________________
co-founder of Diaree | BB Dev for PictureThis
BlackBerry Development Advisor
Posts: 15,784
Registered: ‎07-09-2008
My Device: BlackBerry PRIV
My Carrier: Bell

Re: Have a Popular App but need to change ID

That makes sense then.  You can contact BlackBerry World Vendor Support to have them clear the flag, allowing you to submit using a different key.

 

Just keep this in mind if you do choose to release an udpate for the BlackBerry PlayBook.

 

Application Upgrade Appears as a New Separate Application

Mark Sohm
BlackBerry Development Advisor

Please refrain from posting new questions in solved threads.
Problem solved? Click the Accept As Solution button.
Found a bug? Report it using Issue Tracker
Highlighted
New Contributor
Posts: 7
Registered: ‎11-11-2012
My Device: Torch 9810, PlayBook
My Carrier: Play

Re: Have a Popular App but need to change ID

Mark,

How long does it take to get reply from Vendor Support?
Without any confirmation about message receipt is not the best thing when trying to resubmit Marmalade BB10 port-a-thon apps.