11-15-2013 01:49 PM
We haven't been able to reproduce this in house yet. Could you let me know which BlackBerry Smartphone and its OS version that you saw this issue with? Also, if you know the version of BlackBerry Link that was installed previously that would help too.
11-15-2013 04:20 PM
12-04-2013 06:23 PM
same as mine in windows 8 x64, when using right usb connection "no device connection"
using left usb connection it's connected, but after 20 minutes error blue screen and then auto restart windows
I am using HP ultrabook bundled windows 8. usb original connector Q5. blackberry link 220.127.116.11
what couse ??
12-07-2013 12:10 PM
Ok, just got my new laptop configured enough to run the BB10 dev tools. Based on what I read here I made sure to do the 8.1 update BEFORE installing Momentics and Link, just in case. Got everything up and running with no problems at all connecting to my Z10 running 10.2.0.429, either via USB or WiFi.
I could access the files and having deleted Link and then re-installed it, Momentics (and Link) are now working again.
There was obviously some disconnect there after the 8.1 update but for me at least it's fixed and for once I didn't have to re-install Momentics.