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New Developer
Posts: 4
Registered: ‎02-15-2012
My Device: Developer
My Carrier: Vodafone IT
Accepted Solution

App Denied - "failure 500 no debug token found"

Hi there, today I received this email from RIM:


 

Dear App World Vendor,

Unfortunately Release '1.0' from your product 'Fireplace for BlackBerry PlayBook' has not passed testing and therefore cannot be approved for sale through BlackBerry App World.

Please fix the following issues and resubmit your application as a new release:

Items that need attention:

- We got error message on Installation "failure 500 no debug token found"

- Please re-signed, appear it's not properly signed.

"Signing information:

http://docs.blackberry.com/en/developers/deliverables/23959/Signing_your_application_1422721_11.jsp

Commands RDK: blackberry-signer -verbose -cskpass  -keystore  -storepass   RDK

Author: blackberry-signer -keystore  -storepass   author

You should also have the following files as a general rule as an end result when signing your application: - RDK.SF - RDK.EC - MANIFEST.MF - AURTHOR.SF - AUTHOR.EC

These should all be contained within your .BAR file,

Regards,

The BlackBerry App World™ Team

 


So, the first release for my app (FirePlace for PlayBook) was denied. Can you help me? Here are the steps I done:

 

1) Write my app in HTML5. I put all files (including the configured xml) in a zip file.

2) I Built it with cmd-tool using. It made a .bar file (for test).

3) I tested with the Emulator -> Ok, it works!

4) I retrieved my Signing keys and installed them.

5) I Repacked and signed the .zip with cmd-tool. It made a .bar file.

6) I published the .bar in Vendor Portal > Manage Products > FirePlace for PlayBook (I compiled the form entirely) > Releases > and I uploaded the .bar.

 

What step I missed? What's the error? Thanks Smiley Happy

Retired
Posts: 1,382
Registered: ‎07-02-2009
My Device: BlackBerry Bold 9900
My Carrier: Bell

Re: App Denied - "failure 500 no debug token found"

The error message suggests your app is not signed.  How did you sign it - using Ripple, or the command-line bbwp tool?

 

Focus on this step to resolve this error:

 

>>  5) I Repacked and signed the .zip with cmd-tool. It made a .bar file.

 

You can verify that your application was correctly signed by doing the following:

 

1) After your BAR file is created, open it using an archive utility (e.g. WinZip

2) Open the META-INF folder within your *.bar file

3) How many files do you see in META-INF ?  If there is just one (MANIFEST.MF) then your application is not signed.  if you see RDK.* and AUTHOR.* files then it is signed correctly.

 

Good luck!

Adam

Follow me on Twitter: @n_adam_stanley
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New Developer
Posts: 4
Registered: ‎02-15-2012
My Device: Developer
My Carrier: Vodafone IT

Re: App Denied - "failure 500 no debug token found"

Ok, solved !