04-12-2011 05:00 AM
I submit an application to App World for the Playbook.
My App is working perfect on the simulator 0.9.4, and it's signed correctly. What I don't understand is the emails I received from RIM:
First mail: ***BlackBerry App World Notification - File Release Approved ***
Second mail: ***BlackBerry App World Notification - Product Approval ***
Third mail: ***BlackBerry App World Notification - Product Denied ***
I don't understand how a product is aproved and denied at the same time. The reason for deny it is
- Application does not connect to the internet, display box remains empty.
But app is working ok on my simulator (0.9.4)
I have sent email to email@example.com and firstname.lastname@example.org, but I have no response.
If I enter to my AppWorld account and look on the details of my app, I see all my releses in approved state, but the global state of my app is denied.
Anyone in this situation? It's possible that it's a mistake? Shoul I upload my release again?
Thanks in advance,
04-12-2011 05:19 AM
There was a poster here sometime ago with a similar situation (in fact, I wondered if your post was related to that one). You should search older posts to see how that got resolved. I think it was in the past couple of weeks.
04-12-2011 06:38 PM
Yes, I saw it.
The solution was that Blackberry make mistake. I have already sent an email to blackberry, 6 days ago, and I got no response. One month ago, I have another problem, sent an email, and never get response.
So, I hope someone here has a similar problem and can help me without having to wait for RIM emails...
Thanks in advance
04-12-2011 10:06 PM
Not sure if you were reffering to the issue I had but I found that contacting them through the vendor portal works better.
In the portal click on Help on the left sidebar and on the next page there should be a link to their support form.
I got a reply within 2-3 days if I remember correctly.